Support

How can we help you?

Search our knowledge base or browse topics below to find the answers you need.

Browse by topic

Find step-by-step guides and tutorials for every part of Postree.

Getting Started

Set up your account, configure your POS, and get your restaurant running in minutes.

8 articles

POS System

Learn how to take orders, process payments, manage tables, and use your ePOS.

15 articles

Online Ordering

Configure your online menu, delivery zones, opening hours, and accept orders.

12 articles

Menu Management

Add products, categories, modifiers, pricing rules, and manage your menu.

10 articles

Payments & Billing

Payment terminals, invoicing, subscription billing, and refund management.

9 articles

Reports & Analytics

Understand your sales data, export reports, and track business performance.

7 articles

Popular articles

The most-read guides from our knowledge base.

How to set up your Postree POS for the first time

Getting Started · 5 min read
Adding and managing menu items

Menu Management · 4 min read
Setting up online ordering for your restaurant

Online Ordering · 6 min read
Connecting your payment terminal

Payments · 3 min read
Understanding your sales reports and analytics dashboard

Reports · 5 min read

Still need help?

Our support team is available 7 days a week, 9am to 10pm.

Email us

Send us a message and we will reply within 2 hours during business hours.

help@postree.ie

Call us

Speak directly with our support team. Available Mon-Sun, 9am-10pm.

+353 1 524 1090

Live chat

Chat with us in real time. Average response time under 2 minutes.

Start a Chat

Frequently asked questions

What are your support hours?
Our support team is available Monday to Sunday, 9am to 10pm (Irish time). You can reach us by email, phone, or live chat during these hours. Emergency support for critical issues is available 24/7 for Growth and Enterprise customers.
How quickly will I get a response?
Our average email response time is under 2 hours during business hours. Live chat responses are typically under 2 minutes. Phone calls are answered immediately during support hours.
Do you offer on-site support?
Yes, we offer on-site installation and training for all plans. For Enterprise customers, we provide dedicated on-site support and regular check-ins to ensure your system is running smoothly.
Is training included with my subscription?
Yes, all Postree plans include free onboarding training for your team. We offer remote training sessions, video tutorials, and step-by-step guides. Additional training sessions can be arranged at any time.
What happens if my POS goes down during service?
Postree works offline, so your POS will continue taking orders and processing payments even without internet. Once connectivity is restored, all data syncs automatically. For hardware issues, our support team can assist immediately via phone.

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